Digital concierge for hotels
Turn guest questions into hotel revenue.
Guests open your services, your house information and your city on their own phone. No searching, no login, no reception queue. Live in a single day, from €449 a year, with the first 30 days free.
REPLACE: reference hotel logos go here, five across
The quiet leak
Your guests never find out what you sell.
The spa has capacity. The restaurant has a free table. The late check-out is available. Most guests never learn any of it, because the only way to find out is to ask someone at a desk, in a language that may not be theirs, during the hours that desk is open.
Meanwhile reception answers the same six questions all day: Wi-Fi, breakfast, parking, check-out, towels, how do I get to the old town. A hotel guest app answers all six before anyone has to ask.
Three steps
Live before your next arrival.
What the guest sees
The digital concierge for hotels, in three sections.
A digital concierge for hotels only earns its keep if guests actually use it. No menu to learn, no account to create: a guest who has never seen it finds what they need on the first screen.
Getting it to the guest
A card on the table does most of the work.
We produce your QR code and a printed welcome letter as part of the setup. Put it in the room, at reception, in the booking confirmation and on your website. The code opens the right listing on Apple, Google Play or Huawei AppGallery, so nobody has to search for anything. About a minute to install, and no account to create.
The same code works before arrival, which is where pre-check-in earns its keep.
Smart reviews
Hear the complaint while the guest is still in the building.
Every guest is asked how the stay went, before check-out rather than a week later. Happy guests are shown the platforms you care about and can post in one tap. Unhappy guests reach you first, privately, with the option of a callback, while there is still time to fix it.
Nobody is prevented from reviewing you anywhere. The difference is that you find out about the broken air conditioning on Friday afternoon instead of on Monday, in public.
What is inside
Everything a guest asks for, and the things they never think to ask.
Optional extras: AI chat assistant, guest surveys, event schedules, room service tipping and digital payments, and an integrated shop for upsells. All of it works with or without PMS synchronisation.
Pricing
Priced by rooms. Published in full.
An annual licence plus a one-off setup we carry out for you. Every standard module, unlimited guests, unlimited languages, cloud hosting and support.
From guests
The people who actually use it.
Having the app made everything smoother: check times, maps and local tips, without needing to ask. The most helpful were the notifications about the next day’s activities.
Bob Vassalo, hotel guest
I loved how easy it was to find everything I needed, from the Wi-Fi details to how to book a massage. It saved me a lot of time.
Klara Long, hotel guest
For once I knew the hotel services, the opening hours, the prices. This is an app every hotel should have.
Nicole Weiss, hotel guest
Questions
The ones hotels actually ask.
Something not here? Ask us directly and you will get a person, not a ticket number.
Do we have to change our systems to use this?
No. It runs alongside whatever you have. If you want pre-check-in data to land in your PMS we will connect it, but nothing has to be replaced for the app to work.
Who keeps the content up to date?
You do, in a browser, in minutes. Changing breakfast hours takes about as long as writing this sentence. There is no developer in the loop and no charge for edits.
How many guests can have it?
Your price is set by the number of rooms you sell, never by guests. There is no per-guest charge and no cap on installs.
Why is setup not optional?
Because a half-filled app earns you nothing, and the hotels that fill it in themselves are rare. We would rather build it properly once than watch it sit empty. It is charged once and never again.
What happens if we cancel?
You cancel and it stops. There is no notice period and no exit fee, and the first thirty days are free anyway.
Twenty minutes, your own hotel on screen.
We will set up a working version with your services and your city before the call, so you are looking at your hotel rather than a demo account.